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Massage Therapy Terms and Conditions - Willow Massage Centre

Booking Policies and Client Agreements

Cancellation and Rescheduling Policy


If you do need to cancel your appointment, please telephone us and kindly refrain from using email, text messaging or Facebook (We are alerted more easily with a phone call.  Text messages can be unreliable, and Facebook notifications land via email.  We don’t have time to check emails during every gap between clients). We understand sometimes things crop up, but PLEASE ensure you know we are aware if you can’t make it by calling us.

There will be no charge for any cancellation or amendment made 24 hours prior to the appointment time.

If less than 24 hours notice is given or in the event of a no-show, we will charge the full cost of the treatment.  In the event of non-payment, you will be asked to pay in advance for any future treatments booked.  If you are late for your appointment, you will still be charged the full cost of booked services.

We run strictly to time, so if you are late, your treatment will be shortened to ensure we run on time for our next client.  You will still be charged for what you have booked.

A £20 booking deposit is requested for all treatments over £50.  All deposits are refunded in full in the event of a cancellation with over 24 hours notice.  If less than 24 hours notice is given, we reserve the right to retain your deposit without refund unless the space can be filled.

We reserve the right to refuse treatment without prejudice if we deem you not to be suitable, or the treatment unsuitable for you. 
If you are unwell, please telephone to rearrange your appointment as soon as possible.  Similarly, if we are unwell, we will telephone you as soon as possible to re-arrange your appointment. 

All treatment times are approximate and will vary depending on your individual needs.  Please allow time for consultation.  Please ensure you read the pre-treatment advice before making your appointment and disclose any medical conditions, allergies or medications you may be taking at the time of booking.
By booking an appointment, you are agreeing to adhere to our terms and conditions.

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